The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify program requirements for individual clients
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Put in place procedures to promote consistency and adherence to organisation standards when dealing with clients Completed |
Evidence:
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Implement programs to promote staff use of appropriate language and interpersonal skills with a diverse client group Completed |
Evidence:
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Provide appropriate support to staff to implement the organisation's accepted client service practices Completed |
Evidence:
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Develop and implement strategies and mechanisms to ensure that all relevant client information is collected, maintained, stored and accessible to relevant personnel Completed |
Evidence:
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Put in place procedures to ensure staff have access to additional specialist information and assistance when assessing client needs Completed |
Evidence:
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Put in place procedures to ensure staff have ready access to up to date and relevant information about the range of services available to clients Completed |
Evidence:
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Coordinate program delivery to ensure client needs are addressed
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Put in place mechanisms to ensure client services delivered from within and outside the organisation can be identified by staff Completed |
Evidence:
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Develop organisation procedures to ensure clients will be provided with timely, accurate and relevant information about the services available to them Completed |
Evidence:
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Establish and maintain relevant networks, to ensure appropriate referral of clients to services from within and outside the organisation Completed |
Evidence:
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Put in place procedures to ensure that decisions about targeting client services is based on up to date information about clients and services available Completed |
Evidence:
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Put in place procedures to ensure that referrals to specialist services are based on matching of the assessment of client needs and availability of services Completed |
Evidence:
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Coordinate the evaluation of client service delivery
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Develop and implement routine procedures to check that allocated service delivery continues to match client requirements Completed |
Evidence:
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Develop and implement procedures to monitor and address changes in circumstances, environmental factors or urgency of client needs Completed |
Evidence:
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Put in place procedures to collect and evaluate feedback on the adequacy of client service delivery in meeting needs Completed |
Evidence:
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